What our customers are saying
Lise D.Thank you for taking the time to clearly explain all the details on how to take my measurements. I wasn't comfortable at first, but with your patience, your professionalism... Hats off!
JFD (Quebec)The fabric is really beautiful! It's the first time I've seen one like this. Thank you for your suggestion!
Michel L.I just received my cover; it fits my spa perfectly. Thank you, Nancy, and your team. Very satisfied! P.S. I will recommend you to all my friends.
Stevens H.Hello, I just wanted to congratulate you on the excellent service. I have already received the spa cover, well before the promised deadline, and in excellent condition. I was very impressed by the quality and user-friendliness of your website (in particular the fact of receiving an email to notify me of the delivery) and, of course, by your kindness and dedication. Rest assured that I will recommend your company to everyone I know who has a pool or spa and needs accessories!
Michael SeguinyI was about to order a new cover from another company. When I learned I could get my spa cover in 10 days instead of 2 months, I switched immediately. My new cover was waiting in my yard in less than 10 days. WOW!
Arthur LabelleI can't believe they came to my cabin up north to deliver the hot tub cover. Thank you.
Frequently Asked Questions
What should I do if I have questions about my order, delivery, or after I receive the cover?
Do not hesitate to contact us by phone on weekdays at 1-888-514-7727 or by email info@customspacover.com
Can I order my spa cover in person?
Yes, visit us at 2220 Marie-Victorin, Longueuil to order your cover in person or to see the color samples.
How can I see the different colors in person?
Come see us in store at 2220 Marie-Victorin, Longueuil. Otherwise, request them by email at info@customspacover.com and we will send you the desired color samples free of charge.
I'm not sure about the listed cover measurements — what should I do?
Contact us at 1-888-514-7727 to help you correctly order your spa cover. To confirm your measurements, having the spa's make and model may help. You can also visit the page ''Sizing guide'' on the website.
What happens if the cover doesn't fit?
We make the cover according to the given dimensions. If the dimensions received are not the ones ordered, a new cover will be sent. There is a material margin of error of 0.5'' on possible measurements. If the dimensions received are the ones ordered, including the margin of error, the cover cannot be returned or refunded. In that situation, contact the Custom Spa Cover team as soon as possible to see how we can assist you in this unfortunate circumstance.